Returns and Refund Policy

Please read our returns and refund policy carefully to understand the conditions for returning products and requesting refunds.

Design Factory's returns and exchange policy gives you an option to return or exchange items purchased on Design Factory for any reason within the specified return/exchange period. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange.

1. Returns: Design Factory accepts returns for eligible products within 72 hours of delivery. To be eligible for a return, the following conditions must be met:

The item must be unused, unwashed, and in the same condition as received.

The item must be in its original packaging.

The return request must be initiated within 72 hours of delivery.

2. Refunds: Upon approval of the return request and receipt of the returned item, Design Factory will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

3. Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team at support@designfactory.store within 72 hours of delivery to request a return.
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer support team will provide you with instructions on how to return the item(s) and the return shipping address.
4. Ship the item(s) back to us within 72 hours of receiving return instructions.
5. Once we receive the returned item(s) and inspect them for eligibility, we will process your refund.

4. Exclusions: Custom-designed items are not eligible for returns unless there is a manufacturing defect or an error on our part.

5. Contact Information: If you have any questions or concerns regarding our returns and refund policy, please contact us at support@designfactory.store.

Exchange:

a) If you choose to exchange the item purchased by you on Design Factory within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on Design Factory for any other item of the same or different value from Design Factory. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Design Factory as the case may be, for an exchange.

d) Applicable refund for exchange will be trigger post successful pick of original item from you.

Note: Please ensure that you carefully review the product details and sizing information before making a purchase to minimize the need for returns. Design Factory reserves the right to refuse returns or refunds for items that do not meet the eligibility criteria outlined in this policy.